Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic

Why a college football win is worth millions

November 12, 2015

In a forthcoming paper in the journal Management Science, Harvard professor Doug Chung puts a dollar figure on the value of each additional win for big-time college football programs. He finds that each additional win creates a bump of about $3 million, through increases in revenue streams like ticket and merchandise sales, television contracts, and booster donations.

Tweeting and Customer Service: No Good Deed...

November 12, 2015

While responding to complaints on social media can help develop a rapport with customers, it can also trigger new complaints, according to a study from professors at the University of Maryland, Carnegie Mellon University and Cheung Kong Graduate School of Business, in China.

The study, which was published in Marketing Science, a journal of the Institute for Operations Research and the Management Sciences (INFORMS), explains the side effect of customers coming to expect help and giving them more of a reason to speak up in the future.

“People complain on Twitter not just to vent their frustration,” said one researcher, Liye Ma. “They do that also in the hope of getting the company’s attention. Once they know the company is paying attention, they are more ready to complain the next time around.”

Best definition of analytics

November 12, 2015

INFORMS has a definition that is commonly used and I think does a great job of answering the question: What is analytics? INFORMS defines analytics as the scientific process of transforming data into insights for the purpose of making better decisions. Analytics is always an action-driven approach. There is always a decision to be made when we look at doing analytics. Coming from a data science background and working with a lot of statisticians, data scientists love to analyze data just for the sake of analyzing it. However, it is important to ensure our analysis is driving business action. Ultimately, we want analytics to empower an organization's vision.

Peyton Manning (Source: Wall Street Journal)

New light on top sports accomplishments: Liberatore et al:

November 12, 2015

Peyton Manning could break Brett Favre’s NFL record for most career passing yards if he throws for at least 284 yards against the Indianapolis Colts on Sunday.

But in the universe of sports’ greatest feats, is this record really that impressive?

A study published in October in the “Journal of Sports Analytics” suggests otherwise. The study, by Villanova professors Matthew Liberatore, Bret Myers and Robert Nydick and Temple professor Howard Weiss, attempts to quantify and rank the best MLB, NBA, NHL and NFL records of all time. It includes single-game, season, career and consecutive-streak records.

The best record of all belongs to Barry Bonds—but it’s not for hitting home runs.

OR Career Stressful? Nah....

October 22, 2015

Think there’s no such thing as a high-paying, low-stress job?

Think again.

Career information expert Laurence Shatkin, Ph.D., compared average salaries and stress levels of the 767 occupations identified by the U.S. Department of Labor to identify jobs with that perfect combination of high pay and low stress, and it turns out there are plenty.

The “stress tolerance” for each job is a rating on a scale from zero to 100, where a lower rating signals less stress. It measures how frequently workers must accept criticism and deal effectively with high stress on the job. The data was gathered from the U.S. Bureau of Labor Statistics and U.S. Occupational Information Network.

Here are 24 jobs that pay more than $70,000 a year, on average, and earned a stress tolerance rating of 70 or lower, in order from lowest to highest stress score...

Operations Research Analysts

Stress tolerance: 63.0

Average annual salary (2014): $82,940

What they do: Use advanced mathematical and analytical methods to help organizations investigate complex issues, identify and solve problems, and make better decisions.

Education requirements: Many entry-level positions are available for those with a bachelor’s degree, but some employers prefer to hire applicants with a master’s degree or Ph.D.

Stress tolerance is measured by the Bureau of Labor Statistics and Occupational Information Network, with lower scores indicating less stress on the job.

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Ashley Smith
Public Affairs Coordinator
INFORMS
Catonsville, MD
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443-757-3578

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Health plans can help rural and underserved areas by giving people more coverage options. They can improve telehealth services to make it easier to receive care from afar and increase reimbursement rates for rural health care providers. To improve access and outcomes in rural areas, insurers can also support mobile and rural health clinics and offer rural-focused health plans.

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