Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic
Emergency Department Telemedicine Aids Patient Satisfaction

Emergency Department Telemedicine Aids Patient Satisfaction

mHealth Intelligence, November 30, 2020

Adoption of telemedicine in emergency departments leads to better quality of care and patient satisfaction, according to a new study published in the INFORMS Journal Information Systems Research. Emergency room telemedicine adoption shortened average length of stay and wait time significantly based on New York emergency room data from 2010 to 2014. This is a crucial finding as emergency departments face overcrowding and critical shortages of emergency care physicians, particularly as COVID-19 stresses hospital capacity across the country.

Better Customer Care on Social Media Leads to Nearly 20% Increase in Customer Satisfaction

Better Customer Care on Social Media Leads to Nearly 20% Increase in Customer Satisfaction

My Vet Candy, November 23, 2020

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company's social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction.

'Fairmandering' Draws Fair Districts Using Data Science

'Fairmandering' Draws Fair Districts Using Data Science

Cornell Chronicle, November 24, 2020

It’s almost impossible for humans to draw unbiased maps, even when they’re trying. A new mathematical method developed by Cornell researchers can inject fairness into the fraught process of political redistricting – and proves that it takes more than good intent to create a fair and representative district. The two-step method, described in the paper, “Fairmandering: A Column Generation Heuristic for Fairness Optimized Political Districting,” first creates billions of potential electoral maps for each state, and then algorithmically identifies a range of possibilities meeting the desired criteria for fairness.

JDD Series: JD’s End-To-End Replenishment System Endorsed By Top Industry Journ…

JDD Series: JD’s End-To-End Replenishment System Endorsed By Top Industry Journ…

Public, November 26, 2020

During JD's fourth annual tech summit JD Discovery (JDD) held on November 25th in Beijing, JD has shared plans to build a digital and intelligent supply chain. JD-Y, JD's supply chain R&D unit (focused on supply chain innovation) shared a relevant breakthrough and application regarding its self-built industry-leading end-to-end replenishment model (E2E model).

Data Science Without Modeling Impact is a Path to Disaster – Simulation to Explore the Impact of Group Size on COVID-19 Spread

Data Science Without Modeling Impact is a Path to Disaster – Simulation to Explore the Impact of Group Size on COVID-19 Spread

Arkieva, December 3, 2020

In developing COVID-19 policies and managing supply chains the constant drumbeat is “data-driven decisions” where the new high priests are data scientists. Data by itself is not sufficient, the missing critical success factor is “models” to project the impact of decisions. One critical area for COVID-19 public policy is understanding the impact of different group sizes on the spread of COVID-19. This blog will provide a few examples of being “COVID-19 data adrift without operations management” and illustrate that a simple model that can be coded in a few hours provides more insight than is possible with just data for the group size question.

Media Contact

Ashley Smith
Public Affairs Coordinator
INFORMS
Catonsville, MD
[email protected]
443-757-3578

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Artificial Intelligence

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

TIME, March 26, 2025

The genetic testing company 23andMe, which holds the genetic data of 15 million people, declared bankruptcy on Sunday night after years of financial struggles. This means that all of the extremely personal user data could be up for sale—and that vast trove of genetic data could draw interest from AI companies looking to train their data sets, experts say.

Healthcare

Want to reduce the cost of healthcare? Start with our billing practices.

Want to reduce the cost of healthcare? Start with our billing practices.

The Hill, March 11, 2025

Robert F. Kennedy Jr., as the new secretary of Health and Human Services, is the nation’s de facto healthcare czar. He will have influence over numerous highly visible agencies, including the Centers for Disease Control and Prevention, the National Institutes of Health and the Food and Drug Administration, among others. Given that healthcare is something that touches everyone’s life, his footprint of influence will be expansive. 

We all benefit from and are hurt by health insurance claim denials

We all benefit from and are hurt by health insurance claim denials

Atlanta Journal Constitution, January 23, 2025

Health insurance has become necessary, with large and unpredictable health care costs always looming before each of us. Unfortunately, the majority of people have experienced problems when using their health insurance to pay for their medical care. Health insurance serves as the buffer between patients and the medical care system, using population pooling to mitigate the risk exposure on any one individual.

Supply Chain

Experts warn logistics industry stakeholders to make contingency plans

Experts warn logistics industry stakeholders to make contingency plans

Seafood Source, March 10, 2025

In their March 2025 forecasts, shipping and logistics experts are warning those who rely on the industry to expect continued disruption, and in order to survive a chaotic landscape, they are advising businesses to spend money conservatively, work with trusted partners, and make comprehensive contingency plans.

Climate