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Alan Briggs, CAP
...What has been your best INFORMS experience?Id have to say my best INFORMS ...

Exploring the Relationship between Local Market Structure and Digitized Customer Experience
...We analyze how local market conditions affect the quality provisioning decisions...

Can Facilitating Multichannel Usage Improve Customer Value for Firms?
...How does reducing customers store access costs affect the quantity and nature...

Examining Formation Process and Antecedents of Online Privacy Concerns
...This study investigates the formation process of privacy concerns by developing ...

Crowd-Squared: Amplifying the Predictive Power of Large-Scale Crowd-Based Data
...Large-scale data generated by crowds provide a myriad of opportunities for ...

Platform Investment in Third Party Content Development
...Many two-sided platforms (e.g. eBay, Google, iOS, Android, Twitter, Amazon, etc...

Firms' Social Media Efforts, Consumer Behavior, and Firm Performance: Evidence from Facebook
...This study theorizes and empirically examines how firms' social media efforts - ...

Customer Data Acquisition and Selection: A Value-Based Design and Analysis
...In this paper, we study customer data acquisition and selection problem when the...

Competition Among Proprietery and Open Source Software Firms
...Competition among Proprietary and Open Source Software Firms: The Role of ...

Overcoming Free Riding in Information Goods: Sanctions or Rewards?
...Overcoming Free-Riding in Information Goods: Sanctions or Rewards?Economic ...