Media Coverage

Applebee's, Olive Garden, Outback Steakhouse, and Chili's have all introduced tablets across their stores, while others, notably TGI Fridays and Chuck E. Cheese, have employed tablet tech for servers to directly send customer orders to the kitchen. BJ's Restaurants is testing pre-ordering via an app for its dine-in service at several of its stores this year. 

Like Kenny Rogers' gambler, who has to "know when to hold 'em, know when to fold 'em," banks face financial risks and uncertainty when deciding when to chase consumers who default on their credit card payments and when to let them go.

As cannabis becomes legalized in more states across the U.S., many researchers are trying to measure the outcome of the new laws and cultural practices. In a study upcoming in the INFORMS journal Marketing Science, a team of researchers used internet search data to evaluate the effect of marijuana legalization on both adults and youth. "Asymmetric Effects of Recreational Cannabis Legalization” found that the new laws on cannabis affected searches for alcohol and tobacco differently, and that young people had different search patterns than adults.

New research among INFORMS members is saving hospitals big bucks. In the last year, a new module to predict and prevent seizures in brain injury patients saved more than $7 million and doubled the number of patients being treated.

According to new research conducted by Tom Fangyun Tan of the Cox Business School at Southern Methodist University and Serguei Netessine of the Wharton School at the University of Pennsylvania, tabletop technology is likely to improve sales by 1% per check and reduce meal duration by 10%. The combination of these two effects increase the sales per minute or sales productivity by 11%.