‘Simply Ineffective': Lawmakers, Experts Slam Mass. COVID Vaccination Rollout
On Thursday, state Sen. Eric Lesser filed legislation that would direct the Massachusetts Department of Public Health to immediately create a one-stop online sign-up for vaccinations accessible from desktop computer as well as mobile devices; as well as a phone hotline immediately be established in multiple languages. “The Phase 2 vaccine rollout is creating mass confusion and anxiety for our eligible senior population," Lesser said. "The system is cumbersome, contradictory, and asks residents over 75 to navigate a haze of web links, locations, and instructions, each with different criteria and scheduling systems." Dr. Anna Nagurney, an expert in logistics and professor at University of Massachusetts Amherst, said the rollout should have been smoother in a state known for its prowess in information technology.